Returns & Exchanges
If your order arrives damaged or has an issue, you need to call (951) 547-5890 or email firstname.lastname@example.org within 24 hours of receiving your order to notify us of the problem.
*All returns must have the original receipt or invoice
*All product return shipments must include all original internal packing materials, boxes and containers.
*All in store returns must have the order invoice or receipt and government ID
If you wish to Change, Cancel or Return your order, there will be a 10% additional restocking fee on the total of your order. If you wish to return your order you must pay shipping and return shipping charges.
Any return for a refund may be subject to an 18% restocking fee. This fee may be waived for the following reasons:
- Carrier damage
- Defective product
- Product does not match advertising
- Received incorrect product
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
Any items that have been used and are not in New Original Condition may not be returned.
*Any defects that occur after the 15 or 30 day return policy will be handled under warranty.
In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund, or store credit only. There are no cash refunds.
Content Updated January 2016
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